2026-03-15
AI Chatbots for Small Business
When chatbots help, when they hurt, and what to budget.
A well-trained chatbot deflects 40-60% of repetitive support questions and qualifies leads 24/7. But poor implementations damage trust. Train on your real FAQs, hand off cleanly to a human via WhatsApp, and audit transcripts weekly. Start with one narrow use case before expanding.